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蜜桃导航

The UofM Mobile ID is available to all enrolled students, faculty and current employees. Tap your iPhone, Apple Watch, Samsung Galaxy or other eligible Android phones at readers across campus to conveniently use your UofM Mobile ID. Your UofM Mobile ID acts just like your physical card, and now you can add it to your preferred digital wallet. Most users can begin using their UofM Mobile ID on their phone in minutes. An approved photo is required and must have a current association with the university, for example, an enrolled student or active employee.

Step 1: Photo Submission/Preparation

If you haven鈥檛 done so already, set up your UUID and multi-factor authentication login at .
Once you have received your University of 蜜桃导航 UUID, please submit your photo to be displayed on your UofM Mobile ID.
Photos will generally be approved within two business days.
Please review our photo requirements here.

Step 2: Add your UofM Mobile ID to your digital wallet

Open your App Store and search 鈥淭ransact eAccounts." Or click here: |
Ensure 鈥淣FC鈥� is turned on. If you have an iPhone, ensure your iCloud is turned on and the latest iCloud Terms & Conditions are approved.
Click through the startup screen and search 鈥淯niversity of 蜜桃导航鈥�
Sign in with your UofM UUID
Click on the 鈥淎dd to Wallet鈥� button and follow the prompts to add to your digital wallet.
Agree to the terms & conditions.

You鈥檙e all set! Enjoy. For further information, troubleshooting, and system requirements, see | |

UofM Mobile ID FAQs and Questions

I need help, who do I reach out to?

Please contact campuscard@memphis.edu for support.

What if my smartphone is not a supported device?

If your iPhone is younger than iPhone 8 and is not a supported device, the Campus Card Office will issue a physical Campus ID card to you. Please contact campuscard@memphis.edu to request a card. This does not apply to compatible phones that are broken. You will have to purchase an ID card for $20.

What if I don鈥檛 own a smartphone?

If you do not own a smartphone, the Campus Card Office will issue a physical Campus ID card to you. Please contact campuscard@memphis.edu to request a card.

I have a new iPhone. Will my UofM Mobile ID automatically transfer?

No, it will not automatically transfer. You will need to remove your UofM Mobile ID from your old device before adding it to your new device. You can also remove your Mobile ID from , which will allow you to remove all passes in your Apple Wallet.

Can I use UofM Mobile ID if my phone's battery is dead?

If you have any of the iPhone XS, XS Max or XR models, yes. Express Mode with power reserve is available for up to five hours when your phone needs to be charged. Other iPhone models (iPhone 8 and earlier) do not offer this feature.

Will my old UofM ID card still work for door access?

No. The old ID cards will no longer work for door access.

Why are my account balance(s) not displaying?

Account balances are currently only displayed on Apple and Samsung Galaxy devices.
If your account balance(s) are $0, they will not display until funds are added.
If you have available funds that are not displaying, please contact the Campus Card Office at: campuscard@memphis.edu.

Why do I have a negative balance on my UofM Mobile ID?

A negative balance can occur if you make a transaction when a retail device is offline. When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction.

I used my credit card at a participating retail location when I meant to use my UofM Mobile ID. What can I do to correct my payment source?

Return to the location of the sale and ask the store to issue a refund to your credit card, then process the transaction against your Campus Card.

I am graduating or leaving the University. What happens to my Mobile ID?

As with your physical Campus Card, your UofM Mobile ID will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at the UofM, your credentials will stay active and be updated accordingly.

I am not having success adding my UofM Mobile ID to my device. Who can help me?

Contact the Campus Card Office at: campuscard@memphis.edu

How do I change or recover my school login password?

Instructions can be found at memphis.edu/its/security/password-reset-update.php.

How do I activate and install the multi-factor authentication?

Instructions can be found at memphis.edu/its/security/duo.php.

Do I still need my physical Campus Card?

We recommend you retain your physical Campus Card in a secure location as a back-up should you lose a device.

Can I still use my physical Campus Card once I have created my Mobile ID?

Your physical Campus Card will no longer work for door access. However, you will still be able to use it at some point-of-sale locations until it is retired in the future. Remember, the UofM Mobile ID is a privilege and benefit of being part of the University of 蜜桃导航 community. Anyone found to be misusing their physical card or UofM Mobile ID will be subject to the applicable Code of Conduct or HR policies regarding fraud and/or misconduct.

Do I need to reactivate my devices each semester?

No. As long as your enrollment status meets our eligibility requirements, devices you have enrolled will remain current. For security purposes, we may deactivate devices that have not been used for an extended period. You can re-enroll those devices whenever you wish.

I already have the Transact eAccounts mobile app installed. Do I need to update?

Yes, you will need to install the updated version of the Transact eAccounts mobile app.

How do I update the Transact eAccounts mobile app?

On your device, visit the App Store or Google Play Store and search Transact eAccounts. The store will prompt you to install any required updates.

My balance is different on my device than in Transact eAccounts?

Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information.

Using Your Mobile ID On and Around Campus

Where can I use my UofM Mobile ID?

Door Access
Libraries
Dining Hall
Bookstore
Vending

Mobile ID Accepted Buildings

How do I update information on my UofM Mobile ID?

Name information on the UofM Mobile ID is updated from the university鈥檚 core business systems and needs to be updated there. Students should contact the Registrar鈥檚 Office. Faculty and staff should contact their HR representative to request updates. Once changes are completed, the updates will sync to the UofM Mobile ID on your phone within 48 hours.

Securing Your Account

What should I do if I lose my card or device, or if I believe there has been fraudulent use of my credentials?

During regular business hours, contact the Campus Card Office at campuscard@memphis.edu to request that we deactivate your UofM Mobile ID. Be sure to specify whether the physical card, watch and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active.
If applicable, identify the fraudulent activity. For purchases using TigerEats, Flex Bucks, TigerFunds or Door Access, contact the Police Services at police@memphis.edu and report the suspected fraud.
In the Transact eAccounts app:
- Click the settings gear in the upper right corner.
- Select the Card Management option.
- Choose the credential you want to deactivate and toggle it off.
- You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
In the Transact eAccounts web version:
- Select Card Services
- Select Deactivate Card
- Select the credential to deactivate and click on 鈥淒eactivate Card.鈥�
- You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
Additional instructions for Lost/Found Apple devices and Find My iPhone are located at
Additional instructions for Lost/Found Samsung devices and SmartThings Find are located at

How do I reactivate my credentials if I find my lost device?

To reactivate a found device that was suspended, perform the following steps. In the Transact eAccounts App:

Click the settings gear in the upper right corner.
Select the Card Management option.
Choose the credential you want to reactivate and toggle it on.
You will receive a confirmation email. Only the selected card will be reactivated.

In the Transact eAccounts Web Version:

Select Card Services
Select Activate Card
Select the credential to reactivate
You will receive a confirmation email. Only the selected card will be reactivated.

To access the full User Guide & FAQs for each of the available digital wallets, please use the links below: