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Ask Tom
AskTom Documentation
AskTom Documentation for End Users
AskTom is now a part of the TopDesk helpdesk system implemented by Information Technology Services. AskTom is a searchable database of questions about all aspects of the University of ÃÛÌÒµ¼º½. This database is readily available to faculty, staff, and students at the UofM.
Now you will be able to access AskTom and AskTom Chat by logging into the helpdesk system. A new tile named AskTom will appear in the top row. Click on the AskTom tile. Click on "AskTOM a Question" then type your question in the field provided to find your answer.
AskTom can be searched from our database collection of questions and answers. Here, you will find solutions to a variety of answers including technical, academic, student life, etc. You can also chat to find answers to your questions by chatting live with a member of our support team.
Some AskTom features include:
- Easier question submission
- Quicker, more consistent response times
- Enhanced communication between you and the service area
- Embedded URL videos for AskTom Articles